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Terms Of Service

Tutor Corps Terms of Service

Please read these Terms of Service carefully. By agreeing to the Terms of Service below you are entering into a contract with Tutor Corps, a California corporation, to provide customized tutoring services.

GUARANTEE

We guarantee that Tutor Corps will deliver exceptional educational services. We want the best tutor match for each student and if you are not satisfied with our tutoring services we will not charge you. We want to provide you with security and peace of mind -- We value long term relationships and matching you with a great educator is our top priority.

The details are simple:

  1. Meet with one of our instructors to try our services.
  2. If you are not fully satisfied, call or email us within 30 days of your first tutoring session and explain your concerns.
  3. We will offer to re-match you with another instructor (98% of our tutor matches are successful).
  4. If you decide Tutor Corps is not a good fit for you and you do not want to move forward with another instructor, Tutor Corps will refund your registration fee and credit up to three tutoring sessions (max combined refund up to $500).

Tutor Corps takes a personal approach to your child’s academic success. We promise to:

  1. Provide a personalized tutoring plan to help build skills and confidence.
  2. Address each student’s individual learning style and abilities.
  3. Provide mentorship & create a conducive learning environment with trust and support.
  4. Maintain the highest level of ethics and teaching standards.

RECITALS

  1. Tutor Corps is a California corporation that provides one-on-one tutoring services designed to improve students’ academic performance.
  2. Parent(s) wish(es) to engage the tutoring services of Tutor Corps, and Tutor Corps wishes to provide such tutoring services to Student. Both parties wish to set forth their respective rights and responsibilities in this Agreement.

WHEREAS, in recognition of the mutual terms and conditions set forth herein, it is hereby agreed to as follows:

  1. Nature of Agreement. The Agreement of the parties includes the provisions of this signed document, and any following Appendices (collectively referred to as the “Agreement”).
  2. Term and Scope of Agreement.

    1. Commencement. This Agreement shall commence upon the earlier of the first date on which Tutor Corps performed services or the date set forth next to the signatures of the Parties, or such other effective date as agreed to by the parties. To the extent that any work is performed based upon an initial verbal understanding, and that an eventual definitive written agreement is not executed, Tutor Corps is entitled to compensation for its work based upon the Session Rates set forth herein.
    2. Term. This Agreement shall continue in force between the Parties until the end of the school year, unless sooner terminated pursuant to the terms of this Agreement. Upon the termination of the initial term, this Agreement will automatically renew on a monthly basis. At any time, Parent may discontinue tutoring services, without penalty, provided that all payment for services rendered to-date has been received.
    3. Services to be Performed.
      1. Scope of Tutoring. Tutor Corps shall provide education services in a variety of content areas and in learning-related skills such as study strategies, organization, motivation, and confidence. The Scope of Tutoring may be amended from time to time as agreed upon by the Parties.
      2. Tutoring Sessions.
        1. Session Length. Tutoring sessions are fifty-five (55) minutes and can be extended at the Parent(s) or Student’s request, tutor’s schedule permitting.
        2. Updates. Parent(s) will be provided with regular updates on the Student’s progress.
  3. Consideration. The rate for each session type is listed below in the rate schedule table. These rates include all travel time, basic preparation (e.g., 10 minutes per session) and initial telephone and e-mail communication with parents.
    1. Extensions, Phone Tutoring, and Additional Meetings. In-person Tutoring Extensions (e.g. adding extra time to an existing tutoring session) and Phone or Online Tutoring are billed at the Direct Instruction Rate. Extensions to in-person tutoring and phone or online tutoring (live conversation between tutor and student) are billed in 1/4 session increments. Any phone tutoring session between the Student and Tutor that is less than 10 minutes is complimentary.

      E-mails between tutors and parents are always complimentary. Phone calls between parents and tutors or parents and Tutor Corps staff that are less than 1/2 session (30 minutes) are complimentary. Phone calls greater than 1/2 session (30 minutes) will be billed at Direct Instruction Rates.

      From time to time parents may request that tutors or Tutor Corps staff meet with teachers, school administrators or other support personnel. These meetings may occur either in-person, on the phone, or online. Parents will be invoiced Direct Instruction Rate for Tutors and Case Management Rates for Tutor Corps Staff based on the length of the meeting (meeting lengths are billed in 1/4 session increments). Parents may wish to fill out a Tutor Service Authorization Form to authorize additional services by visiting:

      https://www.tutorcorps.com/authorization

      Parents may be invoiced for services authorized in this contract even if they have not filled out the Tutor Service Authorization form. The Tutor Service Authorization form is simply a convenient tool designed to increase communication between parents, tutors and Tutor Corps staff.

      Parents may also request tutors to spend extra time grading material, designing assessments or building specialized curriculum. These types of activities are considered additional “Prep” and are billed at “Prep Rate” (Current Prep Rate is $62.50 or 1/2 of Direct Instruction Rate).

    2. Customized Tutoring Programs. Special arrangements will be made with Parent(s) engaging Tutor Corps in the provision of semester-long course work, home schooling programs or other customized tutoring programs that necessitate additional and/or ongoing preparation, evaluation and communication with outside parties including but not limited to teachers, school administrators, psychological/educational evaluators, psychiatrists, learning and behavioral specialists and other professionals. In such instances, Parent(s) and Tutor Corps will agree, in advance, to a ratio of preparation-to-delivery time expectations and additional case management fees that may apply. Preparation time will be billed at half the Direct Instruction Rate.
    3. Invoices. Invoices will be generated on the 2nd and the 17th of every month and sent to the email address provided. EFT and credit card payments are processed automatically.

      Make checks payable to Tutor Corps

      Tutor Corps
      P.O. Box 210285, San Francisco, CA 94121

    4. Payments Due. All invoice payments are due upon receipt.
    5. Late Payments. Late payments on invoices will be assessed a thirty dollar ($30) late fee if payment on an invoice is not received within 30 days. Late invoices will continue to accrue late fees for every successive thirty (30) day period that payment is not received.

    RATE SCHEDULE

    Educational Service Rate ($/session)
         K-12 Students
    Content & Academic Skill Set Tutoring $140
    Standardized Test Preparation (e.g. SSAT/ISEE, SAT I-II, ACT, AP Exam Prep) $150
    Prep Rate (Curriculum design, assessments, grading, etc.) $70
    High School & College Application Assistance $150
         Adults (including undergraduate & graduate students)
    Content & Academic Skill Set Tutoring $165
    Standardized Test Preparation (e.g. GRE, GMAT, MCAT) $165
    Case Management (e.g. Consultations with Management Team, Oversight of Homeschooling, IEP Meetings) $260

    Dual, group tutoring and customized program rates are available upon request.

  4. Non-Solicitation. Parent or Student shall not, during the term of this Agreement and for a period of one (1) year immediately following the termination of this Agreement, or any extension of it, for any reason, either directly or indirectly solicit or attempt to solicit the services of any tutor(s) provided by Tutor Corps for their personal use or for any other person or entity with which Parent or Student has an association.
  5. Intellectual Property. Tutor Corps shall own all worldwide right, title, and interest in and to any intellectual property existing or created by tutor in the process of performing tutoring services under the Agreement.
  6. Scheduling.
    1. General. Weekly tutoring sessions will be scheduled on a monthly basis. If Student is allowed to set his or her own tutoring schedule please let us know.
    2. Cancellation Policy. In the event of illness or a family emergency we require twenty-four (24) hours advance notice for a cancellation. If notice is provided less than twenty-four (24) hours prior to scheduled session for any reason, the full Session Rate will be charged for the missed session. If a parent has scheduled multiple back-to-back sessions with a tutor, the parent is responsible for paying for all of the sessions if less than 24 hours notice is provided. Given that mistakes occur, Tutor Corps will credit one (1) session to a family for the first no show or late cancellation as a courtesy.
    3. No-Show Policy. If Student arrives more than fifteen (15) minutes late for a scheduled session that will be considered a No-Show and the full Session Rate will be charged. Whether any academic counseling is provided to Student during the remainder of the Session time is within the sole discretion of the Tutor.

IN WITNESS WHEREOF, each party has caused this Agreement to be executed individually or by its duly authorized representative effective as of the date first written.


Tutor Corps, a California corporation


By:

Jesse Roselin, CEO
Anna Schell, COO

Tutor Corps San Francisco
2443 Fillmore Street
Suite #380-7575
San Francisco, CA 94115
Telephone (415) 990-1322
www.tutorcorps.com
Tutor Corps Los Angeles
5042 Wilshire Blvd
Suite #37217
Los Angeles, CA 90036
Telephone (310) 905-6699
www.tutorcorps.com